For all Employees Who Work With Rude Customers

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An award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.

A crowded Virgin flight was canceled after Virgin’s 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, ‘I HAVE to be on this flight and it HAS to be FIRST CLASS’.

The attendant replied, ‘I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these people first, and I’m sure we’ll be able to work something out.’

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, ‘DO YOU HAVE ANY IDEA WHO I AM?’

Without hesitating, the attendant smiled and grabbed her public address microphone: ‘May I have your attention please, may I have your attention please,’ she began – her voice heard clearly throughout the terminal. ‘We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14.’

With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, ‘F**k you!’

Without flinching, she smiled and said, (I love this bit)……

‘I’m sorry, sir, but you’ll have to get in line for that too.’

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About turtlemom3

Early 70’s Orthodox Christian, wife, mother, grandmother, nurse with PhD, disabled. Have wonderful service dog - Warrior! Married to the Ol’ Curmudgeon - and I’m pretty doggone happy about that! Interests: Orthodox Christianity; reading; service dogs; computers, woodworking Greatest Life Experiences: Converting to Orthodoxy, Caving in Idaho, Attending Russian Orthodox Choir Conference (Oh! that music!). Favorite Things Back in High School: Reading; classical music - nerdy things. Favorite Things Back in College: Reading; classical music - nerdy things Favorite Things to do Now: Reading; classical music, computer stuff, surfing the internet - nerdy things - no real change! Favorite TV Programs: Anything about Sci-fi or forensics - or both? Favorite Movies: The Chosen; Ostrov; 84 Charing Cross Rd; Air Force One; Becket; Indiana Jones; Star Wars; Favorite Music: Russian Orthodox (Christian) chant; Bach; Mozart's Magic Flute Favorite Quote: The body is a slave, the soul a sovereign, and therefore it is due to Divine mercy when the body is worn out by illness: for thereby the passions are weakened, and a man comes to himself; indeed, bodily illness itself is sometimes caused by the passions.”~*~ St. Seraphim of Sarov, Spiritual Instructions Favorite Authors: Robert Heinlein; Mercedes Lackey; Anne MacCaffrey, Fr. Steven Ritter, Sarah Elizabeth Cowrie, St. Nikolai Velimirovic - among many others

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